We take quality very seriously. Our product selection has been carefully selected. We test all our products, we use them ourselves. If we are not happy with their quality and performance, we're not offering them to you. That is why we stand behind our products and are confident to offer a 100% satisfaction guarantee for every product we sell. We want you to be completely satisfied with every purchase you make. If you are, in any way, not happy with a product you purchased, we'll exchange it, replace it, or refund your money within 30 days of purchase.
Please see our No-Hassle Returns & Refunds page for full details.
We have provided a short product description right beside the main product photo. However, you can find more detailed information if you scroll down to the Description tab, right under the photos. If you still can't find what you are looking for, you can always contact us. We'll be happy to help.
On the product page, check out the Description tab, located under the photos. Here, you can find more information on each product, including the hook size recommendations. If you don't see it, or you need more info, please contact us.
On each product page, there is a tab 'Product Enquiry'. You can use this tab to ask about products and their availability. Or, simply send us a message. We will let you know when the item will be back in stock and when we receive it, we will notify you that it has arrived.
All our flies are tied either in Serbia, Europe, or in Canada, all tied by expert fly tiers and in smaller series. Our fly tying products, tools, and accessories are produced in Europe, with exception of hooks (made in Japan).
We don't have backordering enabled, which means that if you see an item in stock and if you purchase it, that means that we have it in our warehouse and that it will be shipped to you. Should for any reason, we encounter a shortage or a problem with any of the items you purchased, we will notify you immediately and suggest a resolution.
We strive to provide you with as much detail as we can about our products. We try to present them as they naturally are, with their true colors and shapes. Since the flies we sell are all handcrafted items, tied by hand, lots of times made from natural materials and all produced in smaller series, some minor variations in size, color, or shape from the flies pictured on our website are possible.
We would greatly appreciate your feedback. By sending us your opinion you help other customers make the right choices and you also help us improve our product selection. Simply visit the page of the product you want to review, scroll down and select the Reviews tab. Write your review, select the star rating, and hit Submit button. Thank you!
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