Shipping

We now offer flat rate shipping!

We are doing our best to make shipping as fast and inexpensive as possible for our customers. As we have received discounts from the shipping carriers, we have passed on those savings to you. We are now offering flat rates for shipping worldwide. The following are the shipping charges depending on the country and the size of the items you are purchasing. 

Canada FLAT RATES
Standard
(no tracking)

Tracked
2-12 business days* 2-12 business days*
Most orders CAD $5.00 CAD $12.50
Orders including fly sets or fly boxes CAD $11.50 CAD $12.50
Orders including hats, nets, rods or rod tubes CAD $12.50 CAD $15.50
United States FLAT RATES

Tracked
3-8 business days*
Most orders CAD $8.00
Orders including hats, nets, rods or rod tubes CAD $15.50
International FLAT RATES
Standard
(no tracking)

Tracked
9-24 business days* 8-15 business days*
Most orders CAD $10.00 CAD $18.00
Orders including hats, nets, rods or rod tubes CAD $18.00 CAD $25.00

* Approximate delivery speed is expressed in business days, not calendar days, does not include weekends and state holidays and includes an order processing time - time it takes to prepare and pack your order. Note that distance and weather may affect delivery times. International delivery estimates depend on the destination country’s postal service.


International Shipping

Europe:

Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Oceania:

Australia, New Zealand

Asia:

China, Japan

North America:

Bermuda, Canada, Greenland, Mexico, United States

Caribbean:

Antigua and Barbuda, Aruba, Bahamas, Barbados, Cayman Islands, Saint Lucia, Saint Vincent and the Grenadines

Central America:

Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama.

South America:

Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, Equatorial Guinea, French Guiana, Guyana, Paraguay, Peru, Uruguay, Venezuela


Order processing

Your order is shipped within 1-3 business days after the payment is cleared. Upon completion of your order, you will get an email notification with details on when your order was shipped. If you do not receive this confirmation, please check your 'junk' folders as these emails sometimes get blocked. If you have chosen a shipping method that has a tracking service, this email will also contain a tracking number (delivery confirmation) so you can always check the status of your order. If you need any help with checking of the status of your order, please contact us.

Tracking

Please note that if you would like to be able to track your parcel select a shipping option with tracking.

Delivery times

Please note that delivery times given are estimates only and FrostyFly shall not be liable for any delays. We have no influence on the transit times once the package leaves our warehouse. Please also note that delivery estimates are usually expressed for items sent between most major urban centres and depend on origin and destination. In addition, these delivery standards are in business days, not calendar days. If you have selected a trackable shipping method, you will be able to get a status of your delivery.

International orders

Customs delays
All orders are shipped from Ontario, Canada. International orders might get delayed in customs. This is nothing uncommon and can delay your package up to 4 weeks on top of the regular delivery time. We understand that this can be very annoying when it happens, but you will need to be patient.

Duties, import fees and taxes
We are not responsible for any duties, import fees and taxes that may be charged by your country. If you are unsure about your laws and regulations in your country, please contact your local postal agency prior to purchasing to find out the details.

For all orders from UK - Please note that by British Customs Law, all applicable Taxes (VAT), as well as customs clearance fees, must be paid for all shipments entering the UK. Presently, for importing items from countries outside the EU, which have a value over £15, you will be charged VAT of 20% of the value of the goods. Additionally, Royal Mail charges the international handling fee for holding the package and collecting the VAT in the amount of £8.

More info

For any questions regarding shipping, please contact us.