No-Hassle Returns and Refunds
We stand behind our products and their quality. That is why we provide a no-hassle return policy. If your order is not right or you are not happy with your purchase – you send it back to us. You can return an item for an exchange or a refund within 14 calendar days from the date you received it.
To be eligible for a return or an exchange, the item must be in the original packaging and in the same condition that you received it. We can process returns/exchanges only for items with original invoice as a proof of purchase.
How To Return/Exchange Your Item
Please notify us via our contact form regarding your intention to return/exchange an item. Please include your name, order number, order date, name of the item that you would like to return, reason for your return and indicate if you would prefer a refund or an exchange. For an exchange, please indicate the replacement item(s).
We will notify you of the address where the item should be sent back. Once we receive your returned item, we will inspect it and let you know of the status of your refund/exchange.
If your return is approved, and you indicated that you want a refund, we will initiate a refund to your original method of payment. You will receive a credit within a certain amount of days, depending on your card issuer’s policies. Please note that for a refund, we will issue a refund for the full value of the goods returned, excluding the shipping charges. Shipping charges are not refundable.
When returning goods, you are required to pay for shipping charges. Please choose a tracked method of shipment and keep the tracking number provided by the carrier. We cannot process your return until we receive the goods.
Please note that the terms outlined above apply for our retail customers. If you are our Dealer, please see Dealer Account Terms and Conditions.
If you have any questions, please contact us.