No-Hassle Returns and Refunds

Our goal is to provide the best quality products and the highest level of customer service. We try to make the return process as easy as possible for our customers. That is why we provide no-hassle, simple and easy return process.

Our products have been carefully selected and tested by us. This gives us the confidence to offer a 100% satisfaction guarantee for every product we sell. We want you to be completely satisfied with every purchase you make. If you are, in any way, not happy with a product you ordered, we’ll exchange it, replace it, or refund your money within 30 days of purchase. Simply contact us, and we’ll make it right.

Please note that to be eligible for a return or an exchange, you need to send the item in its original packaging. You will also need to provide an original invoice as a proof of purchase. 

How To Return/Exchange Your Item

Please notify us via our contact form below (or by sending us an email to contact@frostyfly.com) regarding your intention to return/exchange an item. Please include your name, order number, order date, name of the item that you would like to return (including its color/size), reason for your return and indicate if you would prefer a refund or an exchange. For an exchange, please indicate the replacement item(s).

We will notify you of the address where the item should be sent back. Once we receive and inspect your returned item, we will email you to let you know of the status of your refund/exchange. If approved, we will proceed to refund it, or exchange it.

If you have indicated that you want a refund, we will initiate a refund to your original method of payment. You will receive a credit within a certain amount of days, depending on your card issuer’s policies. The amount of time it takes to process the refund differs between banks and payment methods. Please note that for a refund, we will issue a refund for the full value of the goods returned, excluding the shipping charges. Shipping charges are not refundable.

Shipping

When returning goods, you are required to pay for shipping charges. Please choose a tracked method of shipment and keep the tracking number provided by the carrier. We cannot process your return until we receive the goods.

Dealer Returns

Please note that the terms outlined above apply for our retail customers. If you are our Dealer, please see Dealer Account Terms and Conditions.

Contact Us

If you have any questions, or you would like to exchange or return an item, contact us by the form below or send us an email to contact@frostyfly.com.

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