Privacy & Security Policy

Privacy & Security Policy

 

FrostyFly takes the privacy of you Personal Information very seriously. We are committed to protecting your privacy when you use our website. This policy outlines how we will use your information and explains and demonstrates our security and privacy practices. We may be required to change this policy from time to time so, if you’d like to be kept up-to-date, we recommend you check this page periodically.


This Privacy & Security Policy was last modified on March 6, 2015.

FrostyFly (“us”, “we”, or “our”) operates https://frostyfly.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

The term “Personal Information”, as used in this Policy, refers to any information that can be used to identify a specific person, or any anonymous information (e.g., IP Address) that is linked to a specific person.

By using the Site, you agree to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Privacy & Security Policy, terms used in this Privacy & Security Policy have the same meanings as in our Terms and Conditions.


 

Personal Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This personally identifiable information may include, but is not limited to, your name, email address, billing/shipping address and phone number.

 

How We Use the Collected Information

  • To process your orders

When you place your order with FrostyFly.com, we ask you for your full name, billing address, shipping address, telephone number and email address so we can ship your order and send you a confirmation email. We use your telephone number only if there is an order-related issue, not for marketing purposes. If you create an account on our website, our server stores this information so that placing future orders will be quicker and easier. We also track your order and billing history.

  • To improve customer service & personalize your user experience 

Information you provide helps us respond to your customer service requests more effectively. We may also use information you provide to improve your experience with FrostyFly.com.

  • To communicate with you

We will use your personal information to communicate with you about your orders and deliveries. We may use the email address to respond to your questions, inquiries, and/or other requests.  We will send you a confirmation email when you register with us. We may send you a service-related announcement.

If you decide to opt-in to our mailing list, you will receive emails (newsletters) that may include company news, updates, new product releases, events, promotions, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or you contact us via our Site.

 

Payment Information – Not Stored on Our Server

Personal Information that relates to your payment information (your credit card information) is not stored on our server.

Frosty Fly uses two methods of payments for the checkout process: Stripe & PayPal, as per your selection.

1) For Stripe payments, credit card payments, a credit card information is entered during checkout, which is then passed on via an encrypted message to Stripe to be processed. This information is not stored on our server.

Stripe is one of the worlds’ most secure payment processors. Payment system powered by Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Your information is safe & secure. To learn more about Stripe’s secure infrastructure visit here.

2) For PayPal payments, before entering any personal credit card information, you are transferred to PayPal’s secure servers.

PayPal meets and exceeds the most stringent industry standards for security. For more information on PayPal’s payment protections, read PayPal’s Protection for your Purchases.

Either you choose Stripe or Paypal payment, Frosty Fly will never see your financial information. Your information will only be processed by either of these payment platforms which place a very strong emphasis on security and keeping your information private.

 

Viewing and Updating Your Personal Information

You can always access the personal information you have provided to us by going to My Account page. You can make changes to this information and update your account at anytime.You must be signed in your account in order to access your account details.

 

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

 

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page.

FrostyFly uses Remarketing with Google Analytics to advertise on third party sites to you after you visited our Site. We and our third party vendors, like Google, use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) to inform, optimize and serve ads based on your past visits to our Site.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

 

Periodic Communications

If you decide to opt-in to our mailing list, you will receive emails (Newsletters) that may include company news, updates, new product releases, events, promotions and other information that may be of interest to you.

If at any time you would like to unsubscribe from receiving future emails, use the safe ‘unsubscribe’ link that is located at the bottom of every email we send you. You can either find a past email we’ve sent you, or use the latest one you’ve received.  The ‘unsubscribe’ link is located at the bottom, click on it and follow the instructions to opt-out of our email list. If you ever have any difficulties with unsubscribing, or need assistance on how to unsubscribe, please email support@frostyfly.com.

 

Sharing Your Personal Information

We do not sell, trade, or rent your Personal Information to others.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

Compliance With Laws

FrostyFly will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.

 

Business Transaction

If FrostyFly is involved in a merger, acquisition or asset sale, your Personal Information that we collect & store may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different privacy policy.

 

Data Security

FrostyFly.com uses industry standard encryption protocol, known as Secure Sockets Layer (“SSL”) to protect your personal information online and provide you with the safest, most secure online shopping experience. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. This technology ensures that your personal information stays safe and out of malicious hands.

Our Site is certified by RapidSSL. RapidSSL provides up to 256-bit SSL encryption and protects transactions and confidential data in transmission.

RapidSSL SEAL

Once you enter the Site, you can tell that you are in secure mode by seeing “https” instead of “http”, and a little padlock icon will show up in your address bar in your browser (please note that different browsers have the padlock placed differently).

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

FrostyFly has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

 

Children’s Privacy

Our Site does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

 

Changes to This Privacy & Security Policy

FrostyFly may update this Privacy & Security Policy from time to time. We will notify you of any changes by posting the new Privacy & Security Policy on the Site. You are advised to review this Privacy & Security Policy periodically for any changes.

 

Contact Us

If you have any questions about this Privacy & Security Policy, please contact us.