Shipping

COVID-19 UPDATE

Possible significant delivery delays with international orders!

Please note that some carriers are experiencing processing and delivery delays due to COVID-19 and the volume of shipments being received. This is especially the case with international orders, some European countries in particular. This means you could experience significantly longer delivery times. International packages are experiencing processing and delivery delays due to limited airline transportation and additional safety precautions due to COVID-19. If you have not seen any recent tracking updates or delivery confirmation please be patient as carriers work through processing your shipments.
Delivery to US addresses is mostly processed within standard timeframes and without major problems.
Please note that below noted delivery estimates do not take into account COVID-19 delays. 

Worldwide, flat rate shipping

We are doing our best to make shipping as fast and inexpensive as possible for our customers. As we have received discounts from the shipping carriers, we have passed on those savings to you. We are now offering flat rates for shipping worldwide. The following are the shipping charges depending on the country and the size of the items you are purchasing. 

Canada

Tracked

Tracked
Large & Heavy Parcels
Standard sized orders Oversize/overweight parcels: orders including fishing rods, vises, or hats
2-12 business days* 2-12 business days*
US$7.83
US$12.31
United States

Tracked

Tracked
Large & Heavy Parcels
Standard sized orders Oversize/overweight parcels: orders including fishing rods, vises, or hats
3-8 business days* 3-8 business days*
US$6.34
US$12.31
International
ZONE Standard
(no tracking)
Tracked Tracked
Large Parcels
Tracked
Heavy Parcels
Standard sized orders Standard sized orders Oversize parcels: orders including fishing rods, or hats Overweight parcels: orders including vises, etc.
9-24 business days* 7-21 business days* 7-21 business days* 7-21 business days*
ZONE 1
Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Russia, Spain, Sweden, Switzerland, United Kingdom

---
US$7.46
US$20.14
US$50.72
ZONE 2
Cyprus, Estonia, Greece, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Poland, Portugal, Serbia, Slovakia, Slovenia, Turkey

US$7.46
US$15.66
US$55.19
US$73.09
ZONE 3
Andorra, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belarus, Belize, Bermuda, Bosnia & Herzegovina, Bulgaria, Cayman Islands, Chile, China, Croatia, Czech Republic, Greenland, Liechtenstein, Montenegro, Romania, Saint Lucia, Saint Vincent and the Grenadines, San Marino

US$7.46
US$48.48
US$52.21
US$73.09

* Approximate delivery speed is expressed in business days, not calendar days, does not include weekends and public/state holidays and includes an order processing time - time it takes to prepare and pack your order. Note that distance and weather may affect delivery times. International delivery estimates depend on the destination country’s postal service.

Order processing

Your order is shipped within 1-3 business days after the payment is cleared. Upon completion of your order, you will get an email notification with details on when your order was shipped. If you do not receive this confirmation, please check your 'junk' folders as these emails sometimes get blocked. If you have selected a shipping method that has a tracking service, this email will also contain a tracking number (delivery confirmation) so you can always check the status of your order. If you need any help with checking the status of your order, please contact us.

Tracking

Please note that if you would like to be able to track your parcel select a shipping option with tracking.

Delivery times

Please note that delivery times given are estimates only and FrostyFly shall not be liable for any delays. We have no influence on the transit times once the package leaves our warehouse. Please also note that delivery estimates are usually expressed for items sent between most major urban centres and depend on your destination. In addition, these delivery standards are in business days, not calendar days. If you have selected a trackable shipping method, you will be able to get the status of your delivery.

International orders

Customs delays
All orders are shipped from Ontario, Canada. International orders might get delayed in customs. This is nothing uncommon and can delay your package up to 4 weeks on top of the regular delivery time. We understand that this can be very annoying when it happens, but you will need to be patient.

Duties, import fees, and taxes
We are not responsible for any duties, import fees, and taxes that may be charged by your country. If you are unsure about your laws and regulations in your country, please contact your local postal agency prior to purchasing to find out the details. If you refuse any shipment from Frosty Fly, you are still responsible for the original shipping costs as well as any penalties, duty, taxes, and customs clearance charges. This amount will be subtracted from your refund.

For all orders from the UK - Please note that by British Customs Law, all applicable Taxes (VAT), as well as customs clearance fees, must be paid for all shipments entering the UK. Presently, for importing items from countries outside the EU, which have a value of over £15, you will be charged VAT of 20% of the value of the goods. Additionally, Royal Mail charges the international handling fee for holding the package and collecting the VAT in the amount of £8.

More info

For any questions regarding shipping, please contact us.