Dealer Account Terms and Conditions
Thank you for your interest in becoming our Dealer. Our goal is to build a long-term successful business relationship with each and every one of our Dealers. Please note that through our Dealer Program, our products are offered at wholesale prices to retailers with a valid business registration and only for the purpose of resale or use in production of goods.
How to open up a Dealer Account
We made the process of opening an account with us straightforward and easy. To apply for a Dealer Account:
- Please review our Dealer Account Terms & Conditions outlined below
- Complete the Dealer Application Form and
- Submit a copy of your Business Registration.
As soon as we receive, verify and approve your information, we will send you a confirmation email with further details.
Once you place your first order with us, we will add you to our Dealer listing!
We currently do not require a minimum order! This means that there are no minimum quantities or amounts on your first, opening order. And – there are no minimums on your subsequent orders either! Should a minimum order be created, all registered Dealers would be given substantial notice.
All orders are on prepaid basis. We will ship out the goods upon receiving your payment.
We accept the following methods of payment:
- credit card (Visa, Master Card, Amex), processed by Stripe
- bank wire transfer
Please note that all cheques must be cleared before goods are released.
For more details on our payment options and security & privacy standards we follow, please see our Privacy & Security Policy.
How to place an order
We can process orders for registered dealers only.
Ordering is super easy – available online through our website. When you receive a confirmation that your Dealer Account is activated, you will get access to our dealer prices along with all the necessary information and instructions. You simply login and shop around – add items to your cart. When ready, you place your order.
After you place your order, we will confirm it and determine the best and most economic shipping method. As we have received discounts from the shipping carriers, we have passed on those savings to our Dealers. Your shipping charges are dependent on the weight and the size of the order, as well as your shipping address. Please note that for wholesale orders, we only offer delivery methods with tracking.
We stand behind products we sell and want to maintain a great relationship with our dealers. We're confident that you will be happy with the quality of our goods, but if something doesn't suit, you can return it unused and in its original packaging within ten (10) business days for exchange or store credit.
All returns must be pre-authorized and shipping must be prepaid. Please notify us via email including the invoice number and a note stating the reason for a return. Once we receive your request, we will send you a return authorization number. When sending back the item, please include the original invoice with the shipment and indicate the return authorization number clearly.
Shortages, Incorrect or Damaged Goods
Please inspect your order as soon as it is delivered.
If your goods are damaged or incorrect upon arrival, save all contents and packing materials, take photographs of the damage and notify us via email with all the details within three (3) business days after its arrival. Once we receive your request, we will send you a return authorization number and advise you of the way the goods are to be returned. When sending back the item, please indicate the return authorization number clearly with the shipment.
All returns must be pre-authorized. Goods that arrive in damaged condition will be replaced only after the damaged merchandise in original packaging has been returned to us for inspection within 10 days of receipt.
We cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be happy to make changes.
All dealer prices are listed in Canadian dollars and are wholesale prices intended only for trade or use in production of goods. We reserve the right to alter these prices at any time unless prior invoiced.
We reserve the right to cancel Dealer status at any time. Duplication or adulteration of products or packaging or falsely representing our products as your own is strictly prohibited.