Dealer Account Terms and Conditions

Thank you for your interest in becoming our Dealer. Our goal is to build a long-term successful business relationship with each and every one of our Dealers. Please note that through our Dealer Program, our products are offered at wholesale prices to retailers with valid business registration and only for the purpose of resale or use in the production of goods.

Minimum Order

We currently do not require a minimum order! This means that there are no minimum amounts for your first, opening order. And - there are no minimums on your subsequent orders either! The only exception is for flies - there is a quantity minimum of a dozen (12) flies per color/hook size combination.

How to place an order

Once your account is granted dealer status, simply login to your account and you will be transported to the wholesale version of our website. Here you can shop our product selection at discounted, dealer prices and place your order. There are two ways you can order, by using our Wholesale Ordering Form, or as you normally shop online, browsing through products and adding items to your cart as you along.

Please note that the payment is not requested until we confirm your order. Also, note that shipping cost is not included when you initially place your order, this amount will be determined and added to your order in the next step.

After you place your order, we will confirm the stock, determine the shipping method and cost, adjust the final invoice, and prepare the order for payment. We then notify you that it is all ready to go so you can log in to your account and process the payment.

Payment Terms

All orders are on a prepaid basis. We will ship out the goods upon receiving your payment.

We accept the following payment methods: credit card (Visa, Master Card, Amex), PayPal, e-Transfer, bank wire transfer, and cheque.

Please note that we don't store your account details on file and cannot process payments over the phone. For paying with your credit card, you need to log in to your account and process the payment online.

Please note that all cheques must be cleared before goods are released.

For more details on our payment options and security & privacy standards we follow, please see our Privacy & Security Policy.

Shipping

After you place your order, we will confirm it and determine the best and most economic shipping method. As we have received discounts from the shipping carriers, we have passed on those savings to our Dealers. Your shipping charges are dependent on the weight and the size of the order, as well as your shipping address. Please note that for wholesale orders, we only offer delivery methods with tracking.

Returns

We stand behind the products we sell and want to maintain a great relationship with our dealers. We're confident that you will be happy with the quality of our goods, but if something doesn't suit, you can return it unused and in its original packaging within ten (10) business days for exchange or store credit.

All returns must be pre-authorized and shipping must be prepaid. Please notify us via email including the invoice number and a note stating the reason for a return. Once we receive your request, we will send you a return authorization number. When sending back the item, please include the original invoice with the shipment and indicate the return authorization number clearly.

Shortages, Incorrect or Damaged Goods

Please inspect your order as soon as it is delivered.

If your goods are damaged or incorrect upon arrival, save all contents and packing materials, take photographs of the damage and notify us via email with all the details within five (5) business days after its arrival. Once we receive your request, we will send you a return authorization number and advise you of the way the goods are to be returned. When sending back the item, please indicate the return authorization number clearly with the shipment.

Goods that arrive in damaged condition will be replaced only after the damaged merchandise in original packaging has been returned to us for inspection within 20 days of receipt.

Order Changes

We cannot guarantee that your order can be canceled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be happy to make changes.

Prices

All dealer prices are wholesale prices intended only for trade or use in the production of goods. We reserve the right to alter these prices at any time unless prior invoiced.

Dealer status

We reserve the right to cancel Dealer status at any time. Duplication or adulteration of products or packaging or falsely representing our products as your own is strictly prohibited.

 

By placing a wholesale order through your Dealer Account, you are stating that you understand and adhere to all terms and conditions set forth by Frosty Fly.

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