Help Center

You can shop and pay in your local currency. Use the currency selector at the top of any page to switch. Prices will update instantly, and your order will be processed in the currency shown at checkout. If your payment method uses a different currency, your bank or card provider may apply their own exchange rates or fees.

You can pay securely with Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, or Shop Pay. All transactions are encrypted and processed securely through Shopify’s checkout.

Sorry — for security reasons, we don’t accept phone orders.
All orders must be placed through our secure online checkout.
We never see or store your credit-card details.

No — guest checkout is always available.
Creating a customer account makes re-ordering, tracking, and viewing your order history faster and easier.

Select PayPal at checkout, and you’ll be redirected to PayPal.com to log in and confirm payment.
After you approve the payment, you’ll return to our site for order confirmation.

Yes.
All payments are processed through Shopify Payments, PayPal, or Shop Pay using strong encryption.
We never store your financial data.
Personal information is handled under our Privacy & Security Policy.

If you’re using a compatible device and browser, these quick-pay buttons will appear at checkout.
You can pay instantly using your saved card — no extra login required.
It’s fast, private, and secure.

Yes — enter a separate shipping address during checkout.

If you can add it to your cart, it’s in stock.
We don’t offer backorders.
If inventory changes after you order, we’ll contact you immediately with options.

Yes. After you place an order, you’ll receive an order confirmation email. Once your order is fulfilled or shipped, you’ll receive a shipping confirmation (fulfillment) email.

If you created a customer account with us, you’ll be able to log in and view your past orders (and any available invoices) in your account’s “My Orders” or “Order History” section.

Orders are typically shipped within 1 – 3 business days.

You’ll receive:

• An order confirmation email with your order number
• A shipping confirmation email with tracking information once it’s dispatched

Check your junk or spam folder first.

If it’s not there, contact us — we can verify your email and resend the confirmation.

Creating an account helps prevent missed updates.

Your order number appears in your order confirmation and shipping confirmation emails.
If you have a customer account, you can also find it under Orders when you’re logged in.

Your order status lets you know where your purchase is in the process:

• Unfulfilled – Your order has been received and is being prepared for shipment.
• Partially fulfilled – Some items in your order have shipped, and the remaining items will ship soon. You’ll receive separate confirmation and tracking emails for each shipment.
• Fulfilled – Your order has shipped in full. If tracking is available, you’ll find the tracking number and link in your shipping confirmation email and on your order status page.
• Cancelled – Your order was cancelled before it was shipped.
• Refunded – Your payment has been refunded, either fully or partially.

Tracking becomes active once the carrier scans your parcel. Please allow a few hours — longer on weekends or holidays.

Contact us immediately.
We can edit addresses only before your order has shipped.

If your order hasn’t shipped, contact us as soon as possible.

Once dispatched, changes aren’t possible.

You likely checked out as a guest.

Guest orders aren’t linked to customer accounts, but you can still track your order using the confirmation email and order number you received after checkout.

You’ll receive the following emails for your order:

• Order confirmation – sent right after you place your order.
• Shipping confirmation – sent once your order ships, including tracking details if available.
• Payment receipt – if you paid through Shopify Payments, your order confirmation serves as your receipt.

If you paid through PayPal or another payment provider, you’ll also receive a separate payment confirmation email from them.

Delivery times vary by destination and service:

• Canada: 2–12 business days
• United States: 3–8 business days
• International (Zones 1 & 2): 7–21 business days

Please note: These are carrier-provided estimates and do not include weekends, holidays, or customs delays.

We offer flat-rate shipping based on destination and item size.

Shipping rates for Canada, the U.S., and international zones are listed in the tables above. Prices are shown in CAD.

Items such as fishing rods, reels, vises, some tools, and certain oversized accessories automatically fall into the Large & Heavy rate category.

The correct rate is applied at checkout based on your cart contents.

Orders are processed within 1–3 business days.

You’ll receive a shipping confirmation email once your order is on its way.

Yes—we only offer tracked shipping methods.

Possibly. International orders may be subject to:

• Duties
• VAT/GST
• Customs or brokerage fees

These charges are not included in product prices or shipping rates and are the buyer’s responsibility.

Delays may occur due to:

• Weather
• Postal backlogs
• Customs inspections
• Local carrier issues

If your order is significantly past the estimated delivery window, feel free to contact us.

If a package is refused, the original shipping cost and any return or customs charges will be deducted from your refund.

We stand behind our products and their quality. That’s why we offer a simple, no-hassle return process and a 100% satisfaction guarantee.

If you’re not completely happy with your purchase for any reason, contact us within 30 days of receiving your order. We’ll gladly exchange the item, replace it, or issue a refund—whatever works best for you.

To get started, reach out to us via our contact form below, or email contact@frostyfly.com. Once we review your request, we’ll provide return instructions.

For full details, see our No-Hassle Returns & Refunds Policy

You can request a return or exchange within 30 calendar days from the date you received your order.

To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase.

1. Contact us first — use our contact form below, or email contact@frostyfly.com
   with the following details:

• Your name and order number
• Order date and item(s) you wish to return
• Reason for return and whether you prefer a refund or an exchange
• For exchanges, include the replacement item(s) you’d like

2. Wait for approval — we’ll reply with the return shipping address and instructions. Items sent without prior approval can’t be accepted.

3. Send your return — use a tracked shipping method and keep your tracking number.

Once we receive and inspect your return, we’ll email you with the outcome. Approved refunds are issued to your original payment method, or replacement items will be shipped out.

If your item is defective or you received the wrong product, we’ll cover return shipping and arrange a replacement or refund.

For all other returns, customers are responsible for return shipping costs. We recommend using a tracked service, as we can’t process returns that don’t reach us.

Once your return is approved, we’ll issue a refund to your original payment method for the value of the returned item (excluding the original shipping charges).

Refunds are usually completed within 10 business days, but your bank or card issuer may take longer to post the credit.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at contact@frostyfly.com

The following items can’t be returned or exchanged:

• Gift cards
• Clearance or final-sale items
• Used items or those not in their original packaging

Dealer purchases follow separate terms under our Dealer Account Terms and Conditions.

You can review our full No-Hassle Returns Policy for complete information.

You can enter your discount or coupon code at checkout.
On the checkout page, look for the “Discount or gift card” box, enter your code, and click Apply.

Your total will update automatically to reflect the discount.

If you’re using Shop Pay, Apple Pay, or Google Pay, be sure to enter your discount code before selecting one of those express checkout options.

Most discount codes apply only to regular-priced products.
If a product is already on sale or has an automatic discount applied, additional coupon codes usually can’t be used.

Some discount codes are created for specific collections or product categories.
If your code isn’t working for every item in your cart, check the promotion details — it may be valid only for certain products, collections, or minimum order amounts.

You can only use one discount per order.
If multiple discounts are available, the system automatically uses the one that gives you the best price at checkout.
You can, however, combine a discount code with a gift card, since gift cards work like store credit rather than a discount.
Some sales or automatic discounts don’t require a code — they’re applied to eligible products in your cart automatically.

A gift card is a pre-paid code you can buy or receive that’s redeemable for purchases in our store. Once activated, you enter the unique code at checkout and the card’s value is applied to your order.

Visit our Gift Cards page, select the denomination you’d like, and complete checkout like any other product. You’ll receive the gift card via email (or SMS) immediately after purchase.

During checkout, enter the gift card code in the “Discount or gift card” field. The value will be applied automatically. If your order exceeds the card value, you’ll need to pay the remaining balance as usual.

Yes. A gift card works like store credit, not a discount.
You can apply one discount code to your order and then use your gift card to pay the remaining balance.
Simply enter both codes (one at a time) in the checkout box — the system will apply the discount first and the gift card second.

Unless otherwise stated in the description, our gift cards do not expire. If we ever set an expiration date, we will clearly communicate that at the time of purchase.

Once issued, you cannot add additional value to the same card code. However, you can use the remaining balance over multiple orders — the card will stay valid until the balance reaches zero.

Please contact us at contact@frostyfly.com with your order number and the recipient's email address. We'll verify the purchase, locate the card, and resend the code if needed.

Gift cards are treated as cash equivalents and are typically non-refundable. If you purchased one in error, please contact us, and we will do our best to assist.

We take quality seriously. Every product we offer has been carefully selected, tested, and used by our team. If we’re not happy with it, we don’t sell it.

That’s why we stand behind everything we offer with a 100% satisfaction guarantee.
If you’re not completely happy with your purchase, we’ll exchange it, replace it, or refund it — no hassle.

See our No-Hassle Returns & Refunds Policy for details.

Each product page includes a detailed description, specifications, and photos.
Scroll down the page for full details, including sizing, materials, and usage notes.

If you still have questions, contact us — we’re happy to help.

You’ll find hook size recommendations in the description section of each product.

If you need more guidance, just reach out — we’ll help you find the perfect match.

Visit our Fly-Tying Video Gallery
for step-by-step tutorials and recipes using our materials.

Each video includes a list of ingredients with links to the products featured.

If a product is out of stock, you’ll see a “Notify When Available” button on its page. Click it, and we’ll email you as soon as the item is back in stock.

You can also contact us for an estimated restock date.

Our flies are tied by expert fly-tiers in Serbia and Canada, always in small batches. Our fly-tying materials, tools, and accessories are produced mainly in Europe and the USA, while some of our hooks are made in Japan.

Yes. We don’t allow backorders — if a product can be added to your cart, it’s available in our warehouse and ready to ship.

In the rare case of a stock issue, we’ll contact you immediately to arrange a replacement or refund.

Each fly is handcrafted from natural materials, so minor variations in color, size, or shape are normal.

These small differences make every fly unique while maintaining the same quality and performance.

Your feedback helps other anglers and supports our small business.

To leave a review, go to the product’s page, scroll down to Customer Reviews, select your star rating, write your review, and click Submit.

Thank you for sharing your experience!

We care deeply about the waters we fish and the environments that inspire us.

Many of our products are made using eco-friendly, durable, and ethically sourced materials.
Our handcrafted flies are tied in small batches to reduce waste, and we continually work with suppliers who share our respect for nature.

Whenever possible, we choose natural fibers, recyclable packaging, and responsible production methods — because preserving clean rivers and healthy fisheries matters to us as much as it does to you.

Having a customer account makes shopping faster and easier. Your address and contact details are saved securely for quick checkout, and you can:

• View your order history and track recent orders
• Reorder your favorite products
• Manage your shipping and billing information in one place

Accounts are completely optional — but highly convenient if you shop with us regularly.

Click the Account icon at the top of any page (or go to My Account in the menu) and select Create Account. Enter your name, email, and password, then follow the link in your confirmation email to activate your new account.

Once created, you can log in anytime to view your orders or update your information.

Yes. You can always checkout as a guest — no login required.

Guest orders aren’t linked to your account, but you can still track them using your order confirmation email and order number.

After logging into your account, you can update your billing and shipping addresses, email, and password under Account Details. All changes take effect immediately for future orders.

On the Login page, click Forgot password?, then enter your account email address. You’ll receive an email with a link to create a new password.

Yes — if you are an approved Frosty Fly Dealer.

Our Dealer Program offers access to our full wholesale product line at discounted prices, exclusively for resale or use in production.

As an authorized Dealer, you’ll enjoy:

• Access to our innovative and proven fly-tying products
• Competitive wholesale pricing
• No opening or ongoing order minimums*
• Easy email-based ordering
• Fast, personal support from our team

*Exception: flies require a minimum of one dozen (12) per color/hook-size combination.

It’s simple:

• Review our Dealer Account Terms & Conditions
• Complete the Dealer Application Form
• Email your valid Business or Tax Registration with your application.

Once approved, we’ll activate your Dealer account and send you confirmation with all ordering details.

Wholesale orders are placed by email. Once approved, email us your request and we’ll send you:

• The current Dealer Price Sheet, and
• A Wholesale Order Form (Excel).
• Complete the form and email it back.

We’ll:

• Confirm stock availability
• Calculate the best shipping option and cost
• Send you an invoice with a secure online payment link

Your order ships once payment is received.

We have no minimum order requirement — for opening or repeat orders.

Only flies require a minimum of one dozen (12) per color and hook-size combination.

All wholesale orders are prepaid.
You’ll receive an invoice with a secure payment link. We accept:

• Credit cards (Visa, MasterCard, American Express)
• PayPal
• Shop Pay, Apple Pay, Google Pay
• e-Transfer or bank transfer (preferred)
• Cheque (ships once cleared)

We do not accept phone payments or store payment details.

Once your order is confirmed, we select the most efficient and cost-effective tracked shipping method. We pass our discounted carrier rates directly to you. Shipping costs depend on order size, weight, and destination.

We stand behind our products and value our Dealer partnerships.

Unused items in original packaging may be returned within 10 business days for exchange or store credit.

All returns must be pre-authorized — email us with your invoice number and reason for return to receive a return authorization number (RA#).

Please inspect your order as soon as it arrives. If items are missing, damaged, or incorrect:

1. Keep all packaging materials.
2. Take photos of any damage.
3. Email us within 5 business days of receipt.

We’ll provide a return authorization number and instructions. Replacements are issued once the damaged goods are returned and inspected.

We can’t guarantee changes once processing has started.

If you need to modify or cancel, contact us as soon as possible — if packing hasn’t begun, we’ll gladly adjust your order.

For questions, assistance, or new orders, email sales@frostyfly.com — our team will be happy to help.

We’re an online-only store, and our complete product selection is available right here at frostyfly.com.

We ship from both our Canadian and U.S. fulfillment centers, ensuring fast, reliable delivery and no cross-border surprises for customers in either country.

You can also find our products locally through our network of authorized Dealers — visit our Dealers page to locate a shop near you.

Yes. Visit our Dealers page to view our retailer list. If your local shop doesn’t carry our products yet, let them know about us — we’re always open to welcoming new dealers.

Frosty Fly is proudly based in Canada, with fulfillment centers in both Canada and the United States to serve our customers efficiently across North America.

Yes, we ship worldwide. International delivery times vary depending on destination and shipping method, and all available options are shown at checkout.

Customs duties and import fees (if applicable) are the responsibility of the customer.

We’re always looking for passionate fly anglers, guides, and creators who share our love for the sport.

If you’d like to represent Frosty Fly and help promote our products, visit our Pro Staff page to learn more and apply.

You can reach us anytime through our Contact Form below, or by emailing contact@frostyfly.com.

We aim to respond within one business day.