Ordering & Payments

We currently accept the following currencies as payment options:

• Canadian Dollar (CAD)
• US Dollar (USD)
• Euro (EUR)
• Pound Sterling (GBP)

You can change your currency at any time by using the currency selector located on top of any page. Should you change the selected currency, all prices and amounts will be automatically converted to the new, selected currency. The order you place will be processed with the displayed price and currency as selected by you.

If you pay in a currency that's different from the designated currency of your payment method, your credit or bank card issuer may apply a currency conversion rate or fees to your payment. Please contact your provider to learn more about what fees may apply. Frosty Fly is not responsible for these fees.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are fast, easy & secure.

We cannot take phone orders, if you want to order from our website, you can do it online. The process is very simple and easy. We don't do phone orders due to our security standards. By taking phone orders we would have to take and store your credit card number which is against our Privacy & Security Policy. Personal Information that relates to your payment information (your credit card information) is not stored on our server.

No, you don't need an account to place an order. However, having an account provides a fast checkout, as you have your address and payment details saved and filled out. With an account, you can also easily view all your previous orders at any time, track your orders easily, and even re-order your favorite products with one click. To read about all of the advantages of having an account with us, click here.

If you select PayPal option, please note that you will be redirected to the PayPal website where you will be asked to log in to your account. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful PayPal payment, you will be returned to our website for invoice confirmation.

We now accept Apple Pay as a payment method on devices that support Apple Pay. You can pay with Apple Pay using a Visa, MasterCard, or American Express card. Apple Pay offers an easy, secure, and private way to pay on iPhone, iPad, Apple Watch, and Mac and is available for certain regions and countries and by participating banks. For a full list, see here.

You can shop our webstore with complete confidence knowing that we'll never put your data at risk.  We take your Personal Information very seriously. We will never sell or provide your information to an outside party.  We'll never ask you for your login details and any changes you make to your account are done via our secure website.

Your credit card transactions are encrypted. Personal Information that relates to your payment information (your credit card information) is not stored on our server. Either you choose credit card (via Stripe) or PayPal payment, we will never see your financial information. Your information will only be processed by either of these payment platforms which place a very strong emphasis on security and keeping your information private.

To protect you and your information and provide you with the safest, most secure online shopping experience, we have implemented strong industry security and encryption standards.

Please refer to our Privacy & Security Policy for additional information.

Yes, we will ship your order to the shipping address you provide.

We don't have backordering enabled, which means that if you see an item in stock and if you purchase it, that means that we have it in our warehouse and that it will be shipped to you. Should for any reason, we encounter a shortage or a problem with any of the items you purchased, we will notify you immediately and suggest a resolution.

Yes, upon placing your order we will send you an order receipt email invoice including all details of your order. Once the order has been shipped, you will receive a completed, shipped order confirmation email, once again including your invoice details.
If you have an account with us, you can always access your orders through your account page and print out any invoices.

On each product page, there is a tab 'Product Enquiry'. You can use this tab to ask about products and their availability. Or, simply send us a message. We will let you know when the item will be back in stock and when we receive it, we will notify you that it has arrived.

Shortly after placing your order (usually within a few minutes), we'll send you an order receipt email confirmation email that details your purchase and billing/shipping information. This email also includes your order number. If you do not receive this confirmation, please check your junk/spam folders as these emails sometimes get blocked.
Upon receiving your order, we start preparing it. Your order gets shipped within 1-3 business days. As soon as your parcel is shipped, you will get a confirmation email indicating that your order has been completed. If you have selected a shipping method that has a tracking service, this email will also contain a tracking number and a tracking link, so you can always check the status of your order.

Please allow some time (usually a few minutes) for the email confirmation to arrive. Please check your junk/spam folders as these emails sometimes get blocked. Also note that if the email address you provided with your order was not correct, we will not be able to send you any emails. However, don't worry, your order will still be processed as usual.
You can always contact us to inquire. We will change your email address and resend your order confirmation.
To ensure you never miss any of the emails, please double-check you have entered the correct information before you place your order. Also, by creating an account with us, you can save your information for all future purchases, as well as always be able to view all your previous orders.

When you place your order, the order receipt email we send you includes your order number. It will also be included in the completed order confirmation email when we ship your order. If you have an account with us, any time you log in, you can view all your orders and their details, including the order number.

If your order is indicated as Processing, this means that we are packing it up and preparing for shipping. Your order is shipped within 1-3 business days after the payment is cleared.

If your order status indicates Completed, your order has been shipped.

After we ship your order and you receive a completed order email confirmation, it can take some time for you to be able to track your parcel online. It is all due to the shipping carrier, what time they scan your parcel and start processing it. During weekends or national holidays, this can take longer.

Write to us as soon as possible. We can do modifications to the order only if the order has not been shipped already.

Should you change your mind about your order or items you have purchased, please write to us as soon as possible. We can do modifications to an order or cancel your order only if the order has not been shipped already.

This could happen if you place an order as a guest, meaning you were probably not logged in to your account when you placed your order. In this case, the order will not be associated with your account. However, you can still check the status of your online order by using the order tracking option.

When you place an order with us, you will receive the following emails:

1. Order receipt email invoice to acknowledge we have received your order.
2. Completed, shipped order confirmation email notifying you that we have shipped your order. If you selected tracked shipping method, this email contains your tracking number and tracking link.
3. A payment receipt email from Stripe, if you paid with a credit card.
4. A payment receipt email from PayPal, if you paid with your PayPal account.

You can contact us anytime through our contact form or by emailing us at contact@frostyfly.com.

You can also reach us by sending us a message through our social media pages: Facebook Messinger or Instagram DM.